The Rent Board is a great resource for answering questions related to your tenancy.  The purview of the Rent Board is to provide information regarding your tenancy and to also adjudicate some landlord tenant disputes.  The problem is that if you later file a lawsuit, what was said or done at the Rent Board could damage your case for damages.  We have been through many lawsuits where the landlord argues that the tenants have already been compensated for their damages as a result of a rent reduction and then successfully moves to exclude a lot of key evidence.  The difficulty is that the Rent Board does not address emotional distress damages and the typical rent reduction is minimal with respect to the amount of damages one can recover in a lawsuit.  At a minimum before filing a Rent Board complaint you should talk with the Hooshmand Law Group concerning whether a complaint should be filed and what it should include.